Improvement Skills Consulting Ltd
Ian has been helping organisations to increase their capability for continuous improvement for more than two decades. In that time he has helped more than 200 clients implement a wide range of approaches to improve customer satisfaction, reduce process cycle-times, drive out waste and actively engage staff in continuous performance improvement. His experience covers the private, public and voluntary sectors and he has worked with Boards, Managers and Front-line Staff as a Coach, Facilitator, Project Leader and Trainer.
His key skills are:
- Performance Management
- Process improvement
- Project management